Job Search

Latest jobs with G4S

Patient Transport Liaison Officer - Kings College Hospital London

Return to Search Results
Job Reference: 6964
Number of Positions: 1
Job Category: Ambulance Driver/PTS Front Line
Contract Type: Full Time
Salary: £9.50
Location: London SE5 9RS
G4S Region: UK & Ireland
Country:United Kingdom


G4S Business Unit:UK Patient Transport Services
Closing Date: 25/09/2018

Job Introduction:

Role Responsibility:

Patient Transport Liaison Officer

Kings College Hospital, London 

£9.50 Per Hour

Full and Part Time Hours 

 

Main Responsibilities

  • To provide effective telephone answering to the general public, health care professionals, services users and other agencies.
  • To receive and record all aspects of patient related information on computer terminal.
  • To fully utilise the control system in recording patient related information, planning patients to the Specialist Medical Vehicles and controlling the all Specialist Medical Services resources
  • To pass journey details by telephone and mobile data terminals to vehicle crew staff and update computer system of action taken.
  • To liaise with all G4S Patient Transport Contracts, staff and other agencies using the telephone and e-mail.
  • To undertake duties within service procedures and instructions to ensure that performance standards are achieved.
  • Participate in on-going service quality review.
  • To undertake administrative duties as directed.
  • Filing as appropriate and as directed.
  • Other duties appropriate as may be required from time to time.
  • To attend/participate in any training deemed appropriate and necessary to ensure effective performance and personal development.
  • To assist with special projects as and when required.
  •  Comply with all G4S instructions, procedures, guidelines, protocols, policies and relevant systems and to adhere to all statutory legislation.
  • This position is subject to standard G4S appraisal processes

The Ideal Candidate:

Essential Skills

  • Experience within a customer orientated organisation
  • Experience using a telephone and e-mail as a regular means of communication in a work environment.
  • Good oral and written communication skills.                                                            
  • Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance.
  • Inquisitive mind and proven questioning skills.
  •  An assertive but empathetic manner.                                                 
  • Ability to handle multiple tasks effectively.
  • IT skills
  • Demonstrate the ability to be tactful and diplomatic as required.
  • Ability to work effectively as part of a team.                                                              
  • Ability to acquire a thorough understanding of Service procedures and instructions.
  • Ability to work to defined procedures and instructions.
  • Demonstrate high level of commitment to the provision of an efficient and effective service

 

Desirable Skills

  • Experience of working in a call centre environment
  • Experience of using ‘Cleric’ or similar computerised scheduling and control system 
  • Route planning & scheduling recourses
  • Willing to participate in the development of the service.
  • Ability to share knowledge and experience
  • Geographical knowledge of the London and South East area

People who applied for this job also applied for:

51.4679482234895 -0.09389234071014

Please Note: The application deadline for this job has now passed.

Sitemap

Career Centre Cookies

The Career Centre stores essential cookies. It also stores cookies to improve your experience. Although you may turn cookies off, this may affect your enjoyment of the site. To see more information on how we use cookies please click here. If you continue to browse our site without turning cookies off we will assume you have consented.