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Helpdesk Lead/Scheduler

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Job Reference: G4S/US/4310
Number of Positions: 1
Job Category: Line Management
Contract Type: Full Time
Salary: £37,500
Location: Bridgwater
G4S Region: UK & Ireland
Country:United Kingdom


G4S Business Unit:
Closing Date: 14/10/2018
Package Description: 5 weeks annual leave, contributory pension, other flexible benefits

Job Introduction:

We are actively seeking to recruit a Helpdesk Lead/Scheduler, to manage the Service Desk across Hinkley Point C's Main and Associated Development sites located in Bridgwater. 

With the ever-changing facilities management industry, it is important that the Employer you choose is ready to take you and your career as far as you’d like. As a leading security and facilities management company, G4S improves the lives of millions of people across the UK, Ireland and the Channel Islands, by creating productive, safe and smooth working environments. 

We provide integrated FM services in a wide range of environments, including: head offices, retail stores, utility plants, manufacturing sites, health settings, secure environments, and prestigious buildings. 

  • We run large TFM contracts

  • We serve FM in Hospitals and Secure establishments

  • We provide FM services to Health and School buildings

Role Responsibility:

Be the link between the Helpdesk team and the additional sites and co-ordinate all administrative activities to ensure a smooth running of the desk. 

Key responsibilities

  • Manage and co-ordinate the helpdesk teams activities, location and productivity between two sites.
  • Liaise with the Hard Services manager on a daily basis to manage activities, reports and performance of both the hard service team and helpdesk.
  • Manage the logging, tracking and close out of all Service desk tasks within specified time scales.
  • Support internal and external audits
  • Liaise with the hard services team to appoint reactive and PPM tasks.
  • Assist with contractors reports and uploading completion data to CAFM system
  • Co-ordinate subcontractor callouts, service visits and upload service sheets.
  • Collate all meter readings/waste transfers & upload to CAFM system.
  • Manage and assist with the operation of the G4S switchboard and telephone directory.
  • To ensure duties carried out by your team are audited by you on a regular basis, identifying areas for improvement and developing action plans to meet that development team.

The Ideal Candidate:

  • Experience in managing and leading a team.
  • Self-driven
  • Excellent organisational skills and communication, both verbal and written.
  • Ability to work to deadlines, balancing different priorities and coping with fluctuating workloads.
  • A resilient team player, with drive, enthusiasm, passion, strong planning and co-ordination skills.
  • Highly numerate with experience of MS Office.
  • Knowledge of CAFM Evolution system.

WE ACT WITH INTEGRITY AND RESPECT

WE ARE PASSIONATE ABOUT SAFETY, SECURITY AND SERVICE EXCELLENCE

WE ACHIEVE THIS THROUGH INNOVATION AND TEAMWORK


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Please Note: The application deadline for this job has now passed.

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