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Soft FM Team Leader

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Job Reference: G4S/US/4203
Number of Positions: 1
Job Category: Facilities Management
Contract Type: Full Time
Salary: £34,000
Location: East London
G4S Region: UK & Ireland
Country:United Kingdom


G4S Business Unit:
Closing Date: 27/10/2017
Package Description: 25 days annual leave, contributory pension, life assurance

Job Introduction:

We are currently recruiting a Soft FM Team Leader based in East London.

G4S Facilities Management improves the lives of thousands of people across the UK, Ireland and the Channel Islands, by creating productive, safe and smooth working environments. At G4S we are used to working in critical and secure environments. Our expertise in sectors such as defence, prisons, courts and hospitals is second to none. This expertise also reassures our clients in education, banking and utilities, where they welcome our extra vigilance when maintaining and operating their buildings.

G4S have been established for over 100 years, operate in 120 countries, globally and employ 640K people. The opportunities for development and growth within such a vast company are extraordinary.

Role Responsibility:

The Soft FM Team Leader will be working within the Soft FM delivery of the contract, to coordinate the Premises Staff, cleaners, Supervisors and relevant sub-contractors, and to ensure effective and compliant delivery of Soft FM services to schools within the contract. The Soft FM Team Leader is responsible for ensuring they have the necessary competence, training, back-up and support to deliver high levels of customer service in line with the contractual requirements.

Key Responsibilities include:

  • Dealing effectively and safely with all service requests and incidents within their range of competence, training and experience as required and by out of hours response where necessary.
  • Developing, individual, cleaning work schedules for each Cleaning Supervisor / Team Leaders and Operative.
  • Producing detailed school specific Deep Clean programmes in line with Contractual obligations and managing / monitoring the programme delivery.
  • Developing activity and work schedules for Premises Managers.
  • Ensuring that the daily weekly and periodic cleaning tasks are carried out to a high standard and meet the contracted standards detailed in the KPI’s/ SLA’s.
  • Monitoring staff costs to ensure effective service delivery and contract compliance for all contract activities and service deliverables.
  • Ensuring that a formal quality audit of at least a minimum of 20% of each school is undertaken against the agreed contract standards and requirements in accordance with the Contract Quality Manual.
  • Managing the chemical, material and consumable cleaning budget to the agreed level.
  • Ensuring effective stock control of consumables to achieve budget management objectives.
  • Recruitment and selection of all site staff in accordance with company procedures.
  • Providing induction and on-going training in accordance with company and contract specifications.
  • Managing attendance, conducting and performing staff in a timely manner in accordance with the company procedures and maintaining accurate records.
  • Maintaining staff training records and keeping them up to date within their remit and ensure statutory training requirements are up to date i.e. SSOW and COSHH.
  • Ensuring up to date site specific Standard Operating Procedures are held on site including relevant Health & Safety information i.e COSHH Data Sheets.
  • Ensuring all electrical equipment onsite has a current PAT test and arrange for timely repairs or replacement to support efficient service delivery.
  • Managing specialist subcontractors for all soft services including window and high level cleaning, pest control, security, grounds maintenance and sanitary waste disposal ensuring service delivery is in accordance with the Authority Requirements.

The Ideal Candidate:

The Ideal candidate will have:

  • Good Health & Safety Knowledge- IOSH Managing Safely
  • Good knowledge of COSHH as applied to Soft FM services
  • Good working knowledge of Concept Evolution CAFM System
  • Excellent knowledge and understanding of cleaning and premises management processes to enable accurate allocation and prioritizing.
  • Good  quality management and audit skills
  • Able to manage and control stocks of cleaning and hygiene consumables to deliver cleaning services in a cost effective manner
  • Effective coordination of cleaning and premises teams  
  • Full clean driving license
  • BICS Level 1-3
  • C & G 7648 Level 1-2 (Cleaning & Support Services)
  • Recognised apprenticeship or training in support services / cleaning /hotel services + 5 years experience in a similar role or environment.

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