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Shift Supervisor/C481/112010/1

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Job Reference: G4S/TP/2019471/112010
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: £7.85
Location: Norwich
G4S Region: UK & Ireland
Country:United Kingdom

G4S Business Unit:UK Secure Solutions
Closing Date: 30/06/2018
Package Description: 20 days annual leave plus 8 Bank Holidays, Company Sick Pay Scheme, Contributory Pension Scheme, Contributory Health Plan

Job Introduction:

We now have an exciting opportunity for a Shift Supervisor to join the G4S Secure Solutions (UK) team in the Name area.

Role Responsibility:


Employee Management:

  • Supervise correct manning levels on all sites within area of responsibility to ensure that both contractual and temporary work orders are satisfied to the customer’s expectation and escalate to the AOC/Contracts Manager any issues that arise.
  • Ensure that all changes either proposed or by requirement to scheduled duties are escalated to the AOC/Contracts Manager to be entered into the G4S payroll system in a timely fashion.
  • Ensure that all officers are suitably trained and have adequate site instruction to carry out the required duties.
  • Maintain and monitor daily performance to ensure that behaviours and appearances exceed G4S expectations.
  • Where applicable, take informal corrective action to address performance issues and document any actions taken. Alternatively and where a more serious issue arises, forward an incident report(s) to the Contracts Manager to conduct a full investigation and present the facts for decision makers to act accordingly.

Employee Welfare:

  • Assist in the Site/Officer visiting program to achieve Company guidelines by conducting monthly care visits and Yearly PPS reviews for all officers under the direction of the Contracts Manager.
  • Actively participate in and resolve, as appropriate, any officer issues.
  • Actively participate, as required, in the induction process of new employees. This to include initial visits during Induction training and on site training.

Customer Liaison:

  • Maintain an exceptional working relationship with the relevant Client staff and other service providers, as required, to ensure an effective delivery of service.
  • Implement and participate in innovation and best practice across the portfolio, and also across the contract.

Company Documentation:

  • Supervise on site officers record keeping and assist with further training requirements.
  •  Constantly review site work practice, seeking ongoing improvement and making recommendations for improvement to site Assignment Instructions.
  • Maintain a safe working environment and ensure that Health & Safety assessments are relevant and up to date.
  • Maintain all relevant Company and Customer documentation.

Other site specific duties

CCTV monitoring

Access control 

Telephone answering

Dealing with visitors/contractors

Checking of work permits

Checking of risk assessments


First aid checks

Fire extinguisher checks

Patrol Management

Key distribution and ammendments

Quality control of site documentation

Creating new documents for daily vehicle/key/contractor checks

All G4S Training matrix's to be completed

Dealing with all Client/security issues

Dealing with Client requests

Team Leading

The Ideal Candidate:

  • Prior experience of working as a Supervisor in the Security Industry
  • A valid  front liane SIA Licence or current certificate of completion of SIA front line training
  • A full UK Driving Licence and reliable own transport

To be considered for employment with G4S in this role you must be able to meet the following minimum requirements:

  • Unrestricted right to work full time in the UK for a minimum period of 12 months
  • Be fluent in spoken and written English
  • Have a five year checkable employment history or be able to  produce documentary evidence of any period of unemployment, self- employment or full and part  time education  during that period


About the Company:

G4S is the world's leading provider of security solutions, with operations in over 100 countries Worldwide. G4S Secure Solutions (UK) Limited is one of the largest Business units in the G4S Group and the largest Security Services Company in the UK, with an annual turnover of approximately £440m and employing 20,000 people.  Our success depends on the commitment of our employees to providing excellent customer service to all internal as well as external customers.

G4S is a global company with a diverse employee team and we welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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Please Note: The application deadline for this job has now passed.


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