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Service Delivery Manager

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Job Reference: G4S/US/4215
Number of Positions: 1
Job Category: Facilities Management
Contract Type: Full Time
Salary: £37,000
Location: East London
G4S Region: UK & Ireland
Country:United Kingdom


G4S Business Unit:UK - Integrated Services
Closing Date: 18/10/2017
Package Description: 25 days annual leave, contributory pension, life assurance

Job Introduction:

We are currently recruiting a Service Delivery Manager in East London, with 20-50% travelling required.

G4S Facilities Management improves the lives of thousands of people across the UK, Ireland and the Channel Islands, by creating productive, safe and smooth working environments. At G4S we are used to working in critical and secure environments. Our expertise in sectors such as defence, prisons, courts and hospitals is second to none. This expertise also reassures our clients in education, banking and utilities, where they welcome our extra vigilance when maintaining and operating their buildings.

G4S have been established for over 100 years, operate in 120 countries, globally and employ 640K people. The opportunities for development and growth within such a vast company are extraordinary.

Role Responsibility:

The Service Delivery Manager will be responsible for managing and developing the delivery of a diverse range of Soft Facilities Management services to meet operational and business requirements, ensuring contractual service level agreements and KPI’s are met while operating to the needs to the business.  Responsible for the implementation of G4S’s, and the Business Stream’s, Health and Safety and Environmental Policies and Procedures.

The Service Delivery Managers main responsibilities of this role include:

  • Managing resources to meet daily delivery schedules and business requirements for these services within the prescribed budget.

  • Liaising with clients offering advice and knowledge regarding service issues.

  • Developing and maintaining effective working relationships so that Client needs are understood and the company reputation enhanced.

  • Leading and developing skilled teams to meet operational and business needs in a customer-focused manner.

  • Supporting the team in continually reviewing operational procedures to maximise customer satisfaction.

  • Ensuring that plans are in place to maintain staffing levels appropriate to meet contractual requirements. (eg Management of Staff Holidays etc).

  • Ensuring that plans/rotas are in place to maintain a working 24/7 response via a call out process.

  • Managing staff induction, training, and performance reviews of direct reports.

  • Collating, analysing and reviewing information. i.e. budgets, hours, forecasts in order to monitor and report on performance.

  • Carrying out the policies and procedures of G4S  including Fire, Health and Safety, Accidents, Security,  Complaints, Confidentiality.


The Ideal Candidate:

The ideal candidate will have:

  • Good communication skills and the ability to handle issues of high sensitivity

  • Soft Management experience

  • A minimum of 3 years’ broad management experience within a customer focussed multi-functional service delivery environment.

  • A high-level understanding of building fabric and M&E services.

  • IOSH qualified


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Please Note: The application deadline for this job has now passed.

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