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Senior Infrastructure Technician

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Job Reference: G18/147
Number of Positions: 1
Job Category: Miscellaneous
Contract Type: Full Time
Salary: £28,000 - £32,000 per annum based on full time hours.
Location: Lincoln
G4S Region: UK & Ireland
Country:United Kingdom


G4S Business Unit:
Closing Date: 16/11/2018

Job Introduction:

This is an exciting opportunity to join a small but growing team who provide mission critical services to Lincolnshire Police Force. The services are provided by the G4S team who are based at Lincolnshire Police HQ in Nettleham and we are now currently looking for an individual who is interested in joining us as a Senior Infrastructure Technician.

This is a full time position of 40 hours per week. The post is based at Lincolnshire Police Headquarters, Nettleham.

The successful candidate will lead the Infrastructure Technician team members to provide technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible for Lincolnshire Police and G4S staff. 

Role Responsibility:

Responsibilities - People and Resource Management

  • Follow the G4S Leadership Model to act as a role model and contribute to the delivery of high levels of staff engagement.
  • Determine skill requirements and staff assignment for Infrastructure Technicians.
  • Ensure that staff work in line with Company and client policies, values, and processes.
  • Manage and mentor staff by following the performance management process.
  • Maintain a detailed knowledge of current practice in own area of expertise.

 

Responsibilities - Technical

  • Provides detailed personal advice and guidance to all users in the effective use of IT systems, products and services available to them.
  • Maintain performance and availability to agreed Service Levels.
  • Ensure the timely resolution of incidents, problems, changes as prioritised in agreed Service Levels.
  • Ensure documentation is current and up to date.
  • Ensure users are kept informed of progress at key stages within their request
  • Ensure that systems remain supportable, expandable, fit for purpose, and capable of delivering ongoing business value and benefit.
  • Sets priorities, monitors progress and applies escalation procedures for incidents, problems and changes not progressing satisfactorily.
  • Takes innovative approaches to problem solving and delivers inventive and creative solutions.
  • Provide assistance and technical knowledge to aid the implementation of projects.
  • Maintain, configure and monitor telephony systems ensuring availability to all users.
  • Maintain, configure and monitor G4S and client radio equipment.
  • Provides out of hours assistance to users and colleagues by participating in the IT out of hours on call service.

The Ideal Candidate:

Skills & Qualifications

  • Knowledge of Windows desktop operating systems (Win 7-10).
  • Knowledge of Microsoft Office products (Word/Excel/ PowerPoint/Access etc).
  • Knowledge of Microsoft Active Directory including: Active Directory Security and Distribution Groups, Organisation Units and Group Policy.
  • Installation of software packages via a variety of tools e.g. LanDesk / Active Directory.
  • Knowledge of Network topologies relating to WAN/LAN including TCPIP, Ethernet, ADSL etc.
  • Knowledge of server architectures including Microsoft Server, DNS, RAID, redundancy.
  • Good working knowledge of VOIP and PABX technology.
  • Excellent communication and influencing skills in order to operate at all levels throughout the organisation.
  • Good analytical skills for problem solving.
  • Knowledge of VDI technologies e.g. RDS, Citrix etc.
  • Has experience of mentoring technical staff and supporting their development.
  • Hold a full driving licence as travel to other locations will be required.

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Please Note: The application deadline for this job has now passed.

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