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Customer Support Officer/SR Representative/I010/109883/2

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Job Reference: G4S/TP/3249040/109883
Number of Positions: 2
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: £8.40 - £8.40
Location: Belfast
G4S Region: UK & Ireland
Country:United Kingdom


G4S Business Unit:UK Secure Solutions
Closing Date: 14/03/2018
Package Description: 20 days annual leave plus 8 Bank Holidays, Company Sick Pay Scheme, Contributory Pension Scheme, Contributory Health Plan

Job Introduction:

We now have an exciting opportunity for a Customer Support Officer to join the G4S Secure Solutions (UK) team in the Belfast area.

Role Responsibility:

  • Greeting, assisting and directing members of the public, staff and visitors on the premises of our client
  • Managing deliveries and contractors within the customer premises as per the Site Assignment Instructions.
  • Working as part of a team to provide Conflict Resolution assistance at client premises where there is potential for conflict
  • Presenting at all times, a smart, alert, visible and commanding presence at the premises of our clients
  • Ensuring the safety and security of our clients’ buildings and assets by carrying out all duties in full adherence with the Site Assignment Instructions.
  • Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity
  • Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shift.

The Ideal Candidate:

  • Prior experience of working as a Security Officer in the Security Industry
  • A valid front line SIA License or current certificate of completion of SIA front line training

To be considered for employment with G4S in this role you must be able to meet the following minimum requirements:

  • Unrestricted right to work full time in the UK for a minimum period of 12 months
  • Be fluent in spoken and written English
  • Have a five year checkable employment history or be able to  produce documentary evidence of any period of unemployment, self- employment or full and part time education  during that period

PRIORITY WILL BE GIVEN TO THOSE APPLICANTS WHO HOLD A VALID FRONTLINE SIA LICENCE OR SIA TRAINING CERTIFICATE


About the Company:

G4S is a FTSE 100 Company and the world's leading provider of security solutions, with operations in over 100 countries Worldwide. G4S Secure Solutions (UK) Limited is one of the largest Business units in the G4S Group and the largest Security Services Company in the UK, with an annual turnover of approximately £440m and employing 20,000 people.  Our success depends on the commitment of our employees to providing excellent customer service to all internal as well as external customers.

G4S is a global company with a diverse employee team and we welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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