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Control Room Operative/A881/119304/1

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Job Reference: G4S/TP/2882273/119304
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: £8.52
Location: Belfast
G4S Region: UK & Ireland
Country:United Kingdom

G4S Business Unit:UK Secure Solutions
Closing Date: 21/08/2018
Package Description: We can offer successful candidates the chance to join the UK’s largest security solutions provider with real progression opportunities and guaranteed hours contracts as well as a range of employee benefits including 20 days annual leave plus 8 Bank Holidays, Company Sick Pay Scheme, Contributory Pension Scheme, Contributory Health Planand a range of employee discounts for the purchase of goods and services

Job Introduction:

We now have an exciting opportunity for a Control Room Operative to join the G4S Secure Solutions (UK) team in the Belfast area.

The role is based at the purpose built, state of the art Monitoring Centre in Heron View, Belfast.

The responsibilities of the role include providing the company with a national monitoring service, which is responsive to the needs of the customer and the company. Working as part of a team providing a 24-hour incident management to both internal & external customers. 

Role Responsibility:

  • Ensure that all telephone calls are dealt with professionally, efficiently and in accordance with laid down procedures
  • Administrative tasks including database management
  • Ensure that accurate records are kept and all calls are logged and data stored to enable reports to be generated for analysis by the Management Team
  • Deal with all incidents & emergencies according to laid down escalation procedures
  • Ensure that all processes and procedures followed are in line with NSI and other legislative regulations

The Ideal Candidate:

The ideal candidate will have:

Excellent customer service skills
Good IT skills including MS Office
Confident communication skills
Problem solving skills and the ability to make decisions quickly
A sympathetic and sensitive approach to varying situations
Resilience and have a calm demeanour
Ability to work under pressure
Ability to take ownership of incidents and see them through to resolution

Desirable Criteria:

1 year+ customer service experience within a contact centre environment
Proven experience of working to and achieving targets

To be considered for employment with G4S in this role you must be able to meet the following minimum requirements:

  • Unrestricted right to work full time in the UK for a minimum period of 12 months
  • Be fluent in spoken and written English
  • Have a five year checkable employment history or be able to  produce documentary evidence of any period of unemployment, self- employment or full and part time education during that period


About the Company:

G4S is a FTSE 100 Company and the world's leading provider of security solutions, with operations in over 100 countries Worldwide. G4S Secure Solutions (UK) Limited is one of the largest Business units in the G4S Group and the largest Security Services Company in the UK, with an annual turnover of approximately £440m and employing 20,000 people.  Our success depends on the commitment of our employees to providing excellent customer service to all internal as well as external customers.

G4S is a global company with a diverse employee team and we welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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Please Note: The application deadline for this job has now passed.


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