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Area Operations Controller

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Job Reference: G4S/US/4135
Number of Positions: 1
Contract Type: Part Time
Salary: £11661.50 per annum
Location: Leeds
G4S Region: UK & Ireland
Country:United Kingdom

G4S Business Unit:UK Patient Transport Services
Closing Date: 06/08/2017
Package Description: Paid annual leave

Job Introduction:

G4S is the leading global integrated security company, specialising in the provision of security products, services and solutions. We have been established for over 100 years, operate in 120 countries, globally and employ 618K people.

Role Responsibility: Area Operations Controller - Part time
Location: Great Western House, Carlton Complex, Wakefield Road, Leeds, LS10 3DQ
Rate of Pay: £11,661.50 per annum
Hours of work: Part time - Average of 40 hours over 2 weeks - Average of 5 days over 2 weeks, between the hours of 06:00 - 14:00 and 10:00 - 18:00 on a shift pattern.  Shift times can be semi-flexible.

G4S is actively recruiting a committed Area Operations Controller who will be responsible for consistent achievement of service delivery targets within the Ministry of Justice Contract and G4S operational management. The Area Operations Controller will be responsible for ensuring compliance with business systems.

Role Responsibility:

  • Continually review SIGnet to ensure compliance and accuracy. Must also ensure that Service Levels and Operational Strategy are being met.
  • Deployment of Security Officers to cover short term unplanned absence and additional and adhoc staffing requirements
  • Producing management information on a daily/weekly/monthly basis to provide relevant and helpful statistics and information to stakeholders
  • Managing the approval process for security officer annual leave
  • Planning the deployment of all MoJ and G4S contingency staff to ensure the operational and financial objectives are met and are in line with contractual obligations and the Working Time Directive
  • Administration of all other types of absence
  • Resolution of Security Officer pay queries
  • Continually demonstrating best practice
  • Liaise with the Operational Team and HR to highlight performance issues
  • Continually assessing the manning levels to ensure security manning is its optimum and raise vacancy requests when required.
  • Completion of pre payroll checks in Signet to ensure accuracy and correct pay for employees

Completing interviews across the work package, assessing appropriateness for the Court Security Officer role and collating screening documents compliant with screening standard BS7858

The Ideal Candidate:

Essential Skills

  • Knowledge of the security industry
  • Able to work on own initiative with minimal intervention
  • Proven ability to manage a varied workload and prioritise accordingly
  • Ability to problem solve logically

Key Competencies

  • Working Collaboratively
  • Focusing on the Customer
  • Acting with Professionalism & Integrity
  • Dealing with Complexity
  • Dealing with Changing Circumstances


  • Knowledge of company systems and procedures
  • Knowledge and understanding on the WTR
  • Previous experience using a scheduling / logistics system
  • Good verbal, numerical and analytical skills

The ideal candidate will have previous experience in a similar role, will have advanced knowledge of computer systems, and will have experience working within TFM contracts.

Here at G4S we are an equal Opportunities Employer. We are very proud to have been awarded the Two Ticks Disability Symbol that demonstrates our continuing commitment to recruit, retain and develop the abilities of people working with disabilities.

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Please Note: The application deadline for this job has now passed.


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